Accessibility Policy
Purpose
La-Z-Boy Ottawa & Kingston is committed to meeting the accessibility needs of persons with disabilities in a timely manner and in a way that respects their dignity, independence, integration, and equal opportunity. This policy outlines how we achieve compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Scope
This policy applies to all La-Z-Boy Ottawa & Kingston employees, contractors, and any third parties acting on our behalf. It covers all customer-facing services, online platforms, and internal operations.
Our Commitments
- Provide goods, services, and facilities that are accessible to all customers.
- Communicate with people with disabilities in ways that consider their disability.
- Offer accessible formats and communication support upon request.
- Ensure our websites and digital content meet WCAG 2.0 Level AA standards.
- Train employees on Ontario’s accessibility laws and human rights obligations.
- Remove and prevent barriers to accessibility in our workplace and customer experience.
Assistive Devices and Service Animals
We welcome the use of assistive devices and service animals in all public areas of our facilities.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them in all public areas.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, La-Z-Boy Ottawa & Kingston will notify customers promptly through signage, our website, and customer service channels. The notice will include the reason for the disruption, expected duration, and alternative services available.
Training
We provide training to employees, contractors, and anyone involved in developing or delivering our goods and services. Training includes:
- Purpose of the AODA and Ontario Human Rights Code.
- Customer service standards and accessibility best practices.
- How to interact with people with various types of disabilities.
Accessible Communication
Upon request, La-Z-Boy Ottawa & Kingston will provide accessible formats and communication supports for publicly available information in a timely manner, at no additional cost.
Feedback Process
Feedback about our accessibility and customer service is welcomed and encouraged. Individuals can submit feedback by:
- Email: assistance@lzb.ca
- Phone: 613-749-0001
- Mail: 1750 Cyrville Road, Ottawa, ON K1B 3L8
- Online Accessibility Feedback Form: CLICK HERE.
All feedback will be reviewed and responded to within 5 business days. Complaints will be addressed promptly, and actions taken will be documented.
Policy Review
This policy will be reviewed at least once every 5 years and updated as needed to maintain compliance with the AODA and other applicable legislation.
Product Info Request
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