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Warranty and Service Hub

Furniture Service Made Easy

Welcome to La-Z-Boy's Warranty and Service Hub, where your satisfaction is our top priority. Enjoy peace of mind knowing that your La-Z-Boy investment is backed by our warranty, ensuring comfort and durability. Should you ever need assistance, our dedicated service team is here to provide prompt and professional support, ensuring your La-Z-Boy experience remains exceptional. 

Looking to submit a ticket?

Fill out the form below and we'll reach back out to confirm your claim and let you know our next steps. Once you fill out the form you can expect to hear back from our team as soon as possible.

Submit Your Ticket Here



What's Covered Under Protection Plan?

La-Z-Boy of Ottawa and Kingston's service department handles both warranty and protection plan claims.

If you don't know if your issue is covered under our protection plan you can learn more here. 


Protection Plan

Furniture Protection Plan

La-Z-Boy Ottawa & Kingston provides coverage options extending beyond the manufacturer’s warranty.

Instead of one year, we offer a 5-year comprehensive service plan for the labour parts and in-home service.

La-Z-Boy Ottawa/Kingston’s protection plan is a five-year plan valid from the date of furniture delivery. If the furniture covered by this plan becomes damaged or stained, and you are not able to remove the stain yourself, La-Z-Boy will cover the cost of cleaning.

La-Z-Boy will also provide the parts and services that may be necessary to maintain the proper operation of the product. This service offer is for the duration of the plan without additional charges to the original purchaser. 

Warranty and Protection Plan


There is a lifetime warranty on La-Z-Boy furniture frames. Most parts have a 1-3 year warranty. Our covers(fabric and leather) have a one-year warranty. Labour has a one-year warranty.

For more extensive coverage options you can purchase the La-Z-Boy Ottawa/Kingstons Furniture protection plan.

Product Info Request

Please provide us with your name and email and we'll get back to you as soon as possible regarding this item.