Where to Find the Acknowledgement Number (ACK Number) on Your La-Z-Boy Furniture?

Est. Reading Time: 4 Mins

Step 1: Understand What an ACK Number Is

The ACK Number, short for Acknowledgment Number, is the unique code assigned to every La-Z-Boy product at the time of manufacturing. This number plays a key role in how each piece is catalogued and serviced. It acts almost like a fingerprint for your furniture, linking it to its production batch, fabric selection, and build specifications.

It is also how La-Z-Boy technicians, warehouses, and service teams verify exactly what was built for your home. Without this identifier, it becomes much more difficult to match replacement parts, confirm warranty coverage, or trace the furniture’s build history.

In short, the ACK Number is the bridge between your furniture and La-Z-Boy’s entire support system.

Step 2: Learn Why the ACK Number Matters

Your ACK Number is essential for unlocking your manufacturer’s warranty benefits. While many customers know La-Z-Boy offers lifetime parts warranties on certain components, fewer realize that the warranty cannot be accessed without this number.

Think of the ACK Number as your furniture’s ID card. When you contact customer service, they use this number to:

• Pull up your exact model and build details
• Confirm whether the issue is covered under warranty
• Identify a compatible replacement part
• Reduce troubleshooting time

This also prevents errors, such as ordering parts that do not fit your specific frame or upholstery configuration.

For customers in the Ottawa, Gatineau and Kingston regions, our service team uses the ACK Number to access an internal La-Z-Boy portal that stores technical diagrams and component information. Without it, the support process becomes significantly slower.

Step 3: Locate the ACK Number On Your Furniture

Finding the ACK Number is simple once you know where to look. The number is located on the Product Identification Tag, which is affixed to the underside of your furniture. Since each category of furniture is constructed differently, the placement of the tag varies slightly.

Before you begin, gently tip your furniture forward or sideways, ensuring you have enough space to avoid damaging the upholstery. The tag will be printed on a white or off-white fabric label stitched or stapled into the frame.

Where You'll Find It

Here is a more detailed breakdown of typical tag placement:

• Recliners: Usually tucked under the front-right upholstered rail. Run your hand along the underside until you feel the tag.
• Motion Sofas (power or manual): Found on the backside of the front-right rail, slightly more hidden due to reclining hardware.
• Stationary Chairs, Chaise Lounges, and Sectionals: Attached to the underside of the right side rail.
• Stationary Sofas, Loveseats, and Sleepers: Also found along the right side rail underneath the frame.

If your furniture is heavy or difficult to maneuver, it may help to have a second person support the frame while you look underneath.

Step 4: Review Other Details On the Product Identification Tag

Although the ACK Number is the most important piece of information, the identification tag contains several other helpful details. Together, these provide a complete snapshot of your product’s specifications.

You may see information such as:

• Manufacturer location and date, which helps determine production timelines
• Dealer number, identifying where the furniture was originally sold
• Product SKU and style code, which specify the furniture line and build
• Upholstery cover number, indicating the exact fabric or leather applied
• Wood finish codes, found on items with exposed legs or trim

These details matter when ordering replacement feet, cushions, covers or mechanical parts. For custom orders, a Purchase Order Number or Bill Number is also included, allowing issues like incorrect fabric or components to be traced quickly.

If your tag contains multiple numbers and you’re unsure what they mean, our service team can decode them for you.

What's Next?

Now that you know where to find the ACK Number and its importance, you're ready to handle any warranty-related claims or repairs for your La-Z-Boy furniture. If you’re still having trouble or have questions, don’t hesitate to contact our Ottawa, Gatineau & Kingston customer service team at 613-749-0001 or 1-866-684-0561.

Considering replacing your furniture instead of repairing it? Take a look at this article for more info.

Visit us at a local Ottawa, Gatineau or Kingston location to get started today. If you prefer to plan, schedule an appointment online.

To learn more about our furniture at La-Z-Boy in general, take a look at our Comprehensive Furniture Guide.

Related Links:

Is the La-Z-Boy Protection Plan Worth It?

7 Problems with La-Z-Boy Furniture

How Dependable are Power Recliners?