Common Problems with La-Z-Boy Power Recliners (and How to Fix Them)

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La-Z-Boy has earned its reputation for comfort, craftsmanship, and reliability. Over the years, its power recliners have evolved into high-tech pieces of furniture that combine convenience and luxury. However, with advanced features come occasional challenges.

Yaser Alimam, Sales Consultant at La-Z-Boy Cyrville, explains, “Whether you’re searching for the best recliners in Ottawa or troubleshooting issues with your existing chair, there are always going to be challenges.”

In this article, we explore the most common problems people experience with La-Z-Boy power recliners, explain why they happen, and provide clear, updated solutions so you can continue enjoying your investment for years to come.

Key Takeaways:

• Most power furniture issues are caused by power supply or connection problems
• Loose wiring or faulty controls are among the most common causes
• Mechanical obstructions can prevent smooth movement
• Many issues can be diagnosed and fixed with basic troubleshooting
• More complex problems may require professional repair or replacement parts

In This Article...

1. Why Power Recliners Stop Working
2. Most Common Problems with Power Recliners
3. How to Troubleshoot Power Recliner Problems
4. Are La-Z-Boy Power Recliners Easy to Repair?
5. When to Repair or Replace Your Power Recliner
6. When to Call La-Z-Boy Service

Why Power Recliners Stop Working

Power recliners rely on a combination of electrical systems and mechanical components, which means there are multiple points where issues can occur.

The most common causes include:

• Power supply issues such as unplugged cords or faulty outlets
• Loose or disconnected wiring
• Motor wear or failure over time
• Obstructions in the reclining mechanism

In many cases, what appears to be a major issue is something simple, like a loose connection or interrupted power source.

“La-Z-Boy power furniture is built with serviceability in mind,” says Yaser. “Many issues can be traced back to connections or components that are accessible and repairable.”

Most Common Problems With Power Recliners

Now that we understand why power recliners may stop working properly, let's look at some common problems. 

1. Power Recliner Won’t Recline or Move

Problem:
A power recliner that won’t move is often experiencing a power disruption or a loose internal connection. This can happen after moving the chair, with frequent use, or due to normal wear over time.

Solution:
Start by confirming the recliner is plugged into a working outlet. From there, check the wiring connections underneath the chair, as these can occasionally come loose.

Many La-Z-Boy power recliners are designed with accessible connections, making it easier to identify and reconnect cables without tools. If everything is connected properly and the recliner still doesn’t respond, the issue may involve the transformer or motor.

La-Z-Boy also uses a rechargeable battery pack that can be added to your power furniture at an extra cost. To learn more about the rechargeable battery packs, take a look at this article.

2. Recliner Stops Mid-Movement

Problem:
If your recliner starts moving but stops before reaching its full position, it may be encountering resistance or experiencing a temporary power interruption.

Solution:
Check for anything that might be obstructing movement underneath or behind the chair. Even small items can interfere with the mechanism.

Some La-Z-Boy models include built-in safety stop features, which pause movement when resistance is detected. Returning the recliner to its upright position and trying again can often reset the system.

To learn more about La-Z-Boy Safety Features, take a look at this article.

3. Footrest Not Extending or Closing Properly

Problem:
When the footrest doesn’t open or close smoothly, the issue is often tied to either an obstruction or early wear within the mechanism.

Solution:
Inspect the area around the footrest for anything that might block movement. If no obstruction is present, watch for uneven or delayed motion, which can indicate internal components beginning to wear.

With La-Z-Boy recliners, the footrest system is designed for smooth, consistent operation, so noticeable changes in movement are typically an early sign that attention is needed.

4. Power Buttons or Remote Not Working

 Problem:
Unresponsive controls are usually caused by a disconnected component or a fault within the control system itself.

Solution:
Check that all cables connecting the control panel are secure. If your recliner uses batteries, replace them first to rule out a simple fix.

In many La-Z-Boy power recliners, control panels are modular, meaning they can be replaced individually rather than requiring a full system replacement. To see more info on La-Z-Boy's Power Remotes, take a look at this article.

5. Recliner Has Power but Won’t Move

Problem:
If your recliner has power but doesn’t move, the issue is typically more specific than a general power failure.

Solution:
Listen for a humming sound when pressing the controls. This can indicate that the motor is receiving power but struggling to operate.

Check for obstructions in the mechanism first. If nothing is blocking movement, the issue may involve the motor or internal components and require servicing.

6. Recliner Makes Noise When Moving

Problem:
Unusual sounds like squeaking, clicking, or grinding often develop gradually and signal wear or loose components.

Solution:
Inspect visible hardware to ensure everything is secure. In some cases, minor adjustments can reduce noise.

While some wear is normal over time, La-Z-Boy recliners are built for long-term durability, so new or worsening noises should be addressed early to prevent larger issues.

How to Troubleshoot Power Recliner Problems

Before assuming a major repair is needed, it’s worth taking a few minutes to check the most common failure points. Many power recliner issues stem from simple interruptions rather than complex mechanical failures.

• Check the power source
  Make sure the recliner is plugged into a working outlet and that the connection hasn’t come loose. Testing the outlet with another device can quickly rule this out.
• Inspect the transformer and cables
  The transformer connects your recliner to its power supply. If it’s damaged or disconnected, the chair won’t receive power even if it’s plugged in.
• Look for loose connections
  Wiring underneath the recliner can shift over time, especially if the furniture has been moved or adjusted frequently.
• Check for obstructions
  Small objects, dust buildup, or misaligned components can block the reclining mechanism and stop it from moving entirely.

“As simple as it sounds, most service calls start with checking connections,” says Yaser. “People assume something major is broken, but it’s often just a loose cable or interrupted power.”

Taking a methodical approach to these checks can help you identify the issue quickly before moving on to more involved repairs.

Are La-Z-Boy Power Recliners Easy to Repair?

La-Z-Boy power recliners are designed with serviceability in mind, making troubleshooting and repairs more manageable than with fully sealed systems.

Many models feature:

• accessible wiring connections
• modular components that can be removed and replaced
• separate control panels and motors

This design allows certain issues, such as faulty controls or disconnected wiring, to be addressed without replacing the entire unit.

“From a repair standpoint, La-Z-Boy does a good job of making key components accessible,” explains Yaser. “It gives you a better chance of fixing smaller issues instead of replacing the whole recliner.”

That said, repairability still depends on the specific model and the nature of the issue. More complex problems, such as motor failure or internal mechanism damage, may require professional service or replacement parts.

When to Repair or Replace Your Power Recliner

Not every issue means your recliner needs to be replaced. In many cases, identifying the type of problem can help you decide the most practical next step.

You should consider repairing your recliner if:

• The issue is related to wiring, connections, or controls
• The motor still responds or works intermittently
• The problem appeared suddenly rather than gradually

You may need to replace components or the recliner if:

• The motor has completely stopped working
• Multiple systems are failing at once
• The cost of repair approaches the value of the furniture

“Age and consistency of the issue are usually the biggest indicators,” says Yaser. “If it’s one isolated problem, it’s often worth fixing. If multiple things start going at once, replacement becomes the better long-term option.”

Understanding where your recliner falls on that spectrum can help you make a more informed and cost-effective decision. To learn more about Repair vs Replacing Furniture, take a look at this article.

When to Call La-Z-Boy Service

Some issues, such as replacing batteries or tightening bolts, are easy to handle yourself. However, if your recliner fails to respond after troubleshooting, emits a burning smell, or you suspect an electrical failure, it’s time to call the experts. Problems with the control board, transformer, or power supply also require professional attention.

Yaser explains, “The service team can provide guidance, repairs, and even in-home service if necessary.” When calling, have your product SKU, purchase date, and a clear description of the problem ready. This helps technicians diagnose and repair your recliner quickly and efficiently.

To learn more about What to Expect from the Service Department at La-Z-Boy, take a look at this article.

What's Next?

With this knowledge, you can make an informed decision when purchasing a La-Z-Boy power recliner. Should any issues arise, rest assured that solutions are readily available, ensuring your investment is well-protected. Visit our Ottawa, Gatineau or Kingston locations, or schedule an appointment online to explore our range of power recliners and find the perfect fit for your home.

La-Z-Boy Ottawa, Gatineau & Kingston offers not just products, but a full-service experience to support your furniture needs, from purchase to maintenance. Don't hesitate to reach out if you need further assistance—our experts are here to help!

If you’re interested in learning more about La-Z-Boy power recliners, check out our comprehensive guide.

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