Top 7 Problems With La-Z-Boy Furniture: What You Should Know Before Buying

What Are the Most Common Problems With La-Z-Boy Furniture?

When people search for problems with La-Z-Boy furniture, they are usually trying to answer one of two questions. The first is whether the brand has serious flaws. The second is whether La-Z-Boy is still worth buying despite those concerns.

In most cases, the biggest complaints are not about catastrophic furniture failure. They are more often about higher pricing, longer wait times, subjective comfort preferences, or misunderstandings about how custom furniture works.

Marianne says, “Customers are usually happiest when they go in knowing this is not fast furniture. It is furniture you take more time choosing because you plan to live with it for years.”

That distinction matters. A true product defect is very different from a mismatch in expectations, and this article helps separate the two.

Problem 1: La-Z-Boy Furniture Can Feel Expensive

One of the most common objections customers raise is the price. Compared to budget furniture brands or big-box retailers, La-Z-Boy can seem expensive at first glance. That sticker shock is often the first hurdle for many shoppers.

Part of this comes down to what people are comparing. A mass-produced sofa or recliner may cost less upfront, but it may also use lower-grade materials, fewer customization options, and simpler construction methods.

Marianne explains, “A lot of people compare La-Z-Boy to entry-level furniture at the beginning. Once they sit in it and understand how it is built, the comparison changes.”

Solution: Instead of comparing based on price alone, focus on long-term value, comfort, and fit. If budget is a concern, ask about in-stock options or simpler configurations that still meet your needs without increasing cost.

 To understand what goes into our pricing, check out our article Why is La-Z-Boy Furniture So Expensive? 

Problem 2: Custom Orders Usually Take Longer to Arrive

Another major frustration is the delivery timeline. Many La-Z-Boy pieces are custom-ordered, so customers do not always receive the instant turnaround they expect.

Custom furniture takes longer because you are selecting details like fabric, leather, and features, which are then built specifically for your order.

Marianne often sets expectations early. “I always tell customers that customization is worth it, but it does require patience. Knowing that upfront makes the process much smoother.”

Solution:  Ask about lead times before committing, and check what is currently in stock. If timing matters, you can often find a balance between customization and availability.

To learn more about Custom Furniture at La-Z-Boy, take a look at this article.

For a more detailed overview, check out our article, What to Expect from Our Interior Design Services.

Problem 3: Comfort Is Personal, So Not Every Piece Feels Right

La-Z-Boy is known for comfort, but that does not mean every model works for every person. Comfort depends on body type, posture, and how the furniture will be used daily.

Seat depth, cushion firmness, and back support all play a role. What feels perfect in a showroom may feel different at home if the fit is not quite right.

Marianne explains, “Comfort is not one-size-fits-all. The best chair for one person might not feel right for someone else.”

Solution: Take time to test multiple models in-store and pay attention to how your body feels after sitting for a few minutes. Ask questions about sizing and fit to make sure the piece suits your lifestyle.

To figure out more about How to Find the Right Size Recliner for You, take a look at this article.

Problem 4: Wear and Tear Still Happens Over Time

Even high-quality furniture will experience wear and tear over time. Cushions may soften, fabrics can show signs of use, and leather will develop a natural patina.

This is not a flaw, but a normal part of how furniture ages, especially in homes where pieces are used every day.

Marianne notes, “How a piece wears depends heavily on how it is used. High-traffic seating will always show more change over time.”

Solution: Choose materials that align with your lifestyle. If your furniture will see heavy use, consider more durable fabrics or performance materials. Setting realistic expectations about aging helps prevent disappointment later.

Fabric Pilling and Clunking Sounds on a Recliner can occur over time. To learn more about these common occurrences, take a look at these articles.

Problem 5: Not Everything Is Available Right Away

Some customers expect immediate availability, but not all La-Z-Boy furniture is ready for same-day pickup. Many pieces are built to order or are only stocked in select configurations.

This can feel limiting for shoppers seeking quick solutions, especially when furnishing a space on a deadline. It can also be frustrating when a showroom piece is not available in the exact size, fabric, or configuration they want.

Marianne explains, “Sometimes you will find exactly what you want on the floor, but a lot of customers are creating something more specific, and that takes time.” She often reminds customers that this process is part of what makes the furniture feel more personalized.

Solution: Ask what is currently in stock before exploring custom options. This helps you decide early whether your priority is speed or personalization. If timing is tight, narrowing your choices to available inventory can help you avoid delays without sacrificing overall quality.

Problem 6: Warranty Expectations Can Be Misunderstood

Another common issue is confusion around the warranty. Terms like “limited lifetime warranty” can be misleading if customers assume full coverage on every part of the furniture.

In reality, warranties usually apply differently to structural components compared to materials like fabric, foam, or electronics. This difference is often the source of misunderstandings, especially after the first year, when certain costs may no longer be covered.

Marianne says, “The biggest issue is not the warranty itself, it is misunderstanding what it actually covers.” She finds that once customers review the details, they feel much more confident about what to expect in the long term.

Solution: Review warranty details carefully before purchasing. Ask specific questions about what is covered, for how long, and what costs may apply after the initial coverage period. Taking a few extra minutes to clarify this upfront can prevent confusion and unexpected expenses later on.

To learn more about La-Z-Boy's Lifetime Warranty, as well as the La-Z-Boy Ottawa, Gatineau and Kingston's Exclusive 5-Year Protection Plan, take a look at this article.

Problem 7: The Style May Not Match Everyone’s Taste

La-Z-Boy has expanded its design range over the years, but some customers still feel the style does not fully align with their vision.

While many collections now include more modern options, the overall aesthetic still leans toward comfort-focused design rather than highly trend-driven looks. For shoppers with a very specific or niche style in mind, this can feel limiting at first.

Marianne explains, “Some customers are surprised by how much variety there is now, but others realize they are looking for something very specific that may not be the right fit here.” She often encourages customers to explore more of the showroom before making that decision.

Solution: Explore different collections and keep an open mind when visiting the showroom. If style is a top priority, compare options across collections to find something that matches your space. Taking the time to see different configurations and finishes in person can often reveal options that are not obvious at first glance.

From fabric and wood finishes to nailhead trim, you can personalize pieces to create a unique style that suits your home. For more ideas, see our article on the Furniture Styles Available at La-Z-Boy. 

Are These Problems Deal Breakers?

For most buyers, these problems are not automatic deal breakers. They are simply factors to consider before making a purchase. A higher price is not necessarily a problem if the customer values longevity and comfort. A longer delivery time is not necessarily a problem if the customer wants custom upholstery or specific features.

The bigger issue is buying without understanding the tradeoffs. When people go in expecting warehouse pricing, next-day delivery, or universal comfort, they are more likely to be disappointed.

When they understand what La-Z-Boy does well and where the limitations are, they can make a much more informed decision.

Marianne sums it up clearly “The best furniture purchase is the one that matches the customer’s priorities. La-Z-Boy is a great fit for some people but not for others. The goal is to figure that out before the purchase, not after.”

 For more details on our manufacturing process, see our article Where is La-Z-Boy Furniture Made? 

How to Avoid the Most Common Problems

The best way to avoid frustration is to shop with more clarity. Test the furniture in person whenever possible. Ask about lead times before falling in love with a custom option. Review the warranty in detail. Choose fabrics, leathers, and features based on how the furniture will actually be used in your home.

It also helps to be honest about your priorities. If budget is your top priority, you may want to compare a wider range of brands. If comfort and fit matter most, then taking more time with the selection process is usually worth it. If you need furniture immediately, ask what is currently in stock instead of assuming custom furniture will arrive quickly.

Marianne often encourages customers to slow down. “A little more time in the showroom can save a lot of frustration later. The more questions you ask before buying, the better the result usually is.”

If you do have any problems, La-Z-Boy is always there to help with our service department. If you want to learn more about What to Expect from La-Z-Boy’s Service Department, take a look at this article. 

FAQs

What's Next?

Now that you’re familiar with some common issues and solutions associated with La-Z-Boy furniture, you’re equipped to make a more confident decision. La-Z-Boy is dedicated to quality and comfort, with an established history of crafting furniture that stands the test of time.

If you’re ready to explore our collection, visit one of our Ottawa, Gatineau or Kingston showrooms, or book an appointment online. Our knowledgeable sales consultants and design experts are always available to guide you through the options and answer any questions you may have.

If you’re interested in learning more about La-Z-Boy furniture in general, check our comprehensive Living Room Furniture Buyer’s Guide.

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