What to Expect on Furniture Delivery Day La-Z-Boy Ottawa, Gatineau & Kingston

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Ordering new furniture is exciting. After weeks of anticipation, the delivery day finally arrives. But what actually happens before your sofa or recliner reaches your home?

At La-Z-Boy Ottawa, Gatineau and Kingston, our white-glove furniture delivery service includes warehouse inspections, full assembly, real-time tracking, in-home setup, and post-delivery support. From the moment your furniture arrives at our Cyrville warehouse to the final placement in your living room, every step is carefully managed to ensure a smooth experience.

Ghada Shaheen, Sales Consultant at La-Z-Boy Hunt Club, explains it best: “Our goal is to eliminate stress on delivery day. Customers should feel excited, not worried.”

This guide walks you through the entire process so you know exactly what to expect.

Key Takeaways:

• Every piece is inspected twice at our Cyrville warehouse, reducing the risk of damage or defects before delivery day.
• La-Z-Boy provides white-glove delivery with full in-home setup, meaning your furniture is placed, assembled, and tested before the team leaves.
• Customers receive a real-time tracking link and delivery window, so you are never left wondering when the truck will arrive.
• If an issue arises, our local service department and technicians handle repairs or replacements quickly and professionally.
• A one-for-one furniture removal option is available if you need help disposing of an old sofa or recliner.
• Warranty coverage and optional protection plans help safeguard your investment long after delivery.

In This Article…

• Testing and Prepping Furniture Before Delivery
• What Happens If There Is a Problem
• What Is White-Glove Delivery
• What to Expect on Delivery Day
• One-for-One Furniture Removal
• FAQs

Testing and Prepping Your Furniture Before Delivery

Before your furniture ever leaves our warehouse, it undergoes a thorough inspection.

All La-Z-Boy Ottawa, Gatineau and Kingston orders are delivered to our Cyrville warehouse, where they are unpacked, assembled, and tested. Unlike retailers that deliver furniture still sealed in a box, our team ensures each item is fully operational before it reaches your home.

The inspection process includes checking upholstery for imperfections, assembling recliners, testing power motors and remotes, opening and closing sofa beds, and physically sitting in each piece to confirm stability and comfort.

What makes our process unique is that every item is inspected twice. It is checked once upon arrival at the warehouse and again approximately 2 days before scheduled delivery. This significantly reduces the likelihood of surprises on delivery day.

What Happens If Your Furniture Has a Problem?

Even with careful inspections, occasional issues can arise.

If a problem is identified before delivery and the item is a standard stock model, we may be able to replace it immediately with an identical piece from inventory. In many cases, the customer never notices a delay.

Custom orders are handled differently. Because they are built specifically for you, they may need to be returned to the manufacturer for repair if an issue is discovered.

To learn more about Custom Furniture at La-Z-Boy, take a look at this article.

If a concern arises after delivery, our local service department steps in quickly. A technician may visit your home to make minor adjustments on-site. Thanks to La-Z-Boy’s modular construction, many parts can be repaired or replaced without affecting the entire frame.

Our Limited Lifetime Warranty covers core components such as frames and mechanisms, and optional protection plans provide coverage for accidental damage.

Ghada notes that transparency is key. “We want customers to know we stand behind our furniture long after delivery.”

To provide even more peace of mind, La-Z-Boy Ottawa, Gatineau & Kingston offers an Extended 5-Year Protection Plan, which covers accidental damage, stains, and other potential issues that may arise over time.

What Is White-Glove Furniture Delivery?

Many customers ask what white-glove delivery actually means.

At La-Z-Boy Ottawa, Gatineau and Kingston, white-glove delivery includes bringing the furniture into your home, placing it in your chosen room, assembling it if necessary, testing all mechanisms, and removing packaging materials.

This is different from curbside or boxed delivery, where furniture is left at the door for the customer to assemble.

Our delivery team ensures recliners operate smoothly, power features function properly, and the furniture is positioned correctly before leaving.

What to Expect on Delivery Day

On delivery day, our team operates on a structured schedule across Eastern Ontario and Western Quebec.

You will receive a real-time tracking link to monitor your delivery window. Typically, customers are given a two-hour arrival window.

Before unloading, one team member conducts a walkthrough of your home. This allows us to assess doorways, hallways, and staircases to determine the safest path. If the purchase was part of an in-home design consultation, the delivery team may already have a floor plan.

The second team member prepares the furniture for entry.

Once inside, the team sets up your furniture in your desired location and tests all power features before completing the visit.

If damage were to occur during transport, it is documented immediately and reported to our service department, which typically contacts the customer within 48 to 72 hours to discuss next steps.

How to Prepare for Furniture Delivery

Preparing in advance helps ensure a smooth, stress-free delivery experience.

It is important to measure doorways, hallways, staircases, and tight corners in advance to confirm your new furniture will fit comfortably into the intended space. Taking these measurements early helps prevent surprises and allows your consultant to suggest solutions if access is limited.

Clearing pathways of rugs, décor, fragile items, and small furniture allows the delivery team to move efficiently and safely. The more open the path, the lower the risk of accidental bumps or delays.

If you have pets, it is highly recommended to secure them in a separate room during delivery. This keeps them safe while also allowing the team to work without distractions.

If you have delicate flooring, consider placing protective coverings along entry paths to prevent scuffs during transport.

One-for-One Furniture Removal Option

If you are replacing an old sofa, recliner, or sectional, La-Z-Boy offers a one-for-one furniture removal service.

For a disposal fee, our team can remove your old furniture at the time of delivery. This saves you the hassle of arranging separate disposal or transportation.

Fees vary by item type, such as standard seating or sofa beds. Our consultants will clarify pricing before delivery to avoid surprises.

This option is especially helpful for customers living in apartments or retirement communities where independent removal can be challenging.

FAQs

What’s Next?

After learning about La-Z-Boy’s furniture delivery services, you now have the knowledge and understanding of what to expect when getting La-Z-Boy furniture delivered to your home.

If you are satisfied with our furniture delivery services, remember to Tip Your Furniture Delivery Person, if you can.

Visit us at any local furniture store in Ottawa, Gatineau & Kingston or schedule a visit online. You can also check out some of our best-sellers to see what our customers enjoy:

• Best Selling Recliners at La-Z-Boy
• Best Selling Sofas at La-Z-Boy
• Best Selling Sectionals at La-Z-Boy

If you’re interested in learning more about La-Z-Boy furniture, take a look at our Living Room Furniture Guide.

Related Articles:

Is La-Z-Boy Furniture Good Quality?

Do You Tip a Furniture Delivery Person?

What to Expect from La-Z-Boy’s Service Department