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Shopping for new living room furniture can feel overwhelming. Between choosing the right size, layout, fabric, and budget, it’s easy to get stuck before you even set foot in a showroom.
Michelle MacLellan, interior designer at La-Z-Boy Hunt Club, often reassures clients that the process doesn’t need to be intimidating. “The living room is the heart of the home. It’s where families gather, relax, and create memories. When you choose furniture, you’re not just filling space. You’re shaping how your household lives day-to-day.”
This buyer’s guide will walk you through everything you need to know before purchasing La-Z-Boy living room furniture in Ottawa, Gatineau, or Kingston. Whether you’re comparing recliners, trying to decide between a sectional or sofa, or figuring out delivery and financing, you’ll find clear answers here.
Key Takeaways:
- Durability & Quality: La-Z-Boy living room furniture is built with hardwood frames, high-resiliency cushions, and Greenguard-certified fabrics for long-term use.
- Wide Selection: Choose from recliners, sofas, sectionals, loveseats, and accent chairs across multiple design collections.
- Customization: Over 900 fabrics and leathers, cushion upgrades, and power features ensure your furniture is personalized to your lifestyle.
- Local Advantage: Ottawa, Gatineau, and Kingston showrooms provide free interior design services, white-glove delivery, and in-house service departments.
- Smart Shopping: Measuring your space, considering warranties, and understanding delivery options help you make a confident decision.
In This Article...
- What Should I Know Before Buying La-Z-Boy Living Room Furniture?
- What is the Quality of La-Z-Boy Furniture?
- Why Shop at La-Z-Boy Ottawa, Gatineau and Kingston?
- What's It Like Visiting Our Stores in Ottawa, Gatineau and Kingston?
- What Living Room Furniture Styles Are Available?
- How Do I Pick the Right Living Room Furniture?
- Do You Need Interior Design Services?
- La-Z-Boy Recliner Delivery or Pickm-UYp?
What Should I Know Before Buying La-Z-Boy Living Room Furniture?
If you are starting your search, the most important question is: “What do I need to know before I buy?” The answer comes down to lifestyle, comfort, and value. Think about how you use your living room. A busy family might need stain-resistant fabrics and durable frames, while someone furnishing a condo may prefer a compact sofa or modular sectional.
Comfort also plays a major role. Michelle explains, “You’ll know a piece is right when your body feels supported in all the right places. Your feet should be flat on the ground, your head should rest naturally on the cushion, and your back should feel fully supported.”
Finally, consider value. La-Z-Boy furniture often costs more than mass-market alternatives, but the higher price reflects lasting quality, strong warranty coverage, and customization options. When you balance lifestyle, comfort, and value, you can confidently choose furniture that enhances the way you live every day.
What is the Quality of Living Room Furniture?
When investing in living room furniture, one of the first questions customers ask is whether La-Z-Boy’s higher price point reflects long-term value. The answer lies in the durability, comfort systems, and safety standards built into every piece.
Michelle explains why quality matters most: “Furniture is something you use every single day. It should hold its shape, feel supportive, and give you comfort year after year. That’s what separates quality furniture from the rest.”
To learn more about the Quality of La-Z-Boy Furniture, take a look at this article.
Built to Last
La-Z-Boy frames are crafted from kiln-dried hardwood, which minimizes moisture in the wood to prevent warping, splitting, or cracking. This makes the foundation strong enough to last for decades. Reinforced corners and a four-sided unibody design ensure that the stress placed on one part of the frame is evenly distributed across the entire piece.
Inside the frame, sinuous spring systems are designed to provide balanced support while reducing sagging. These are paired with high-resiliency foam cushions that bounce back into shape even after years of daily use. Together, these elements create a foundation that not only feels solid but also extends the life of the furniture.
To learn more about La-Z-Boy Wood Quality, take a look at this article.
Comfort Systems
Comfort is just as important as durability. La-Z-Boy’s exclusive ComfortCore® cushions use multiple layers of foam with varying densities, so they stay supportive while still offering softness where you need it most. Many sofas and recliners also include Premier Construction, which upgrades the frame and cushioning system for even greater stability, support, and longevity.
These engineering details may not be visible at first glance, but they are what customers notice years later when their furniture still feels as good as the day they bought it.
Safety and Certifications
Quality also extends to health and safety. Most La-Z-Boy products carry Greenguard certification, meaning they’ve been tested for low chemical emissions that improve indoor air quality. This is especially valuable for households with children, pets, or allergy sensitivities.
All La-Z-Boy pieces also meet UFAC fire safety standards and adhere to North American manufacturing guidelines, providing additional peace of mind. Choosing La-Z-Boy means choosing furniture that is not only comfortable but also safe and environmentally responsible.
To learn more about La-Z-Boy’s Safety Features or if La-Z-Boy Furniture is Toxic, take a look at these articles.
Why It's Worth the Investment
While La-Z-Boy furniture may cost more upfront compared to mass-market options, the difference is clear in how it performs over time. Recliners that glide smoothly after years of use and sofas that keep their shape prove that this furniture is built to endure. The higher initial investment translates into fewer replacements, more consistent comfort, and furniture that feels at home in your space for the long run.
To learn more about whether La-Z-Boy is Worth the Investment, take a look at this article.
Why Shop at La-Z-Boy Ottawa, Gatineau & Kingston?
When deciding where to buy living room furniture, customers often compare prices, styles, and convenience. But shopping at La-Z-Boy Ottawa, Gatineau and Kingston is about more than furniture. It is about an experience that blends quality products, local service, and personalized design support that you will not find at big-box retailers.
Michelle explains it this way, “When clients shop with us, they’re not just purchasing a sofa or recliner. They’re getting the support of a local team who will guide them through every step, from the showroom visit to delivery, so they know they’ve made the right choice.”
Locally Owned and Community Focused
For over 25 years, the Ottawa, Gatineau and Kingston locations have been Canadian-owned and operated, serving more than 200,000 families across the region. Shopping locally means your purchase supports local jobs and local charities, strengthening the community where you live. The team is deeply involved in initiatives that give back to the community, from fundraising efforts to partnerships with regional organizations.
Being local also means the staff understands the unique needs of Ottawa, Gatineau and Kingston households. They know how to work with open-concept suburban layouts, smaller downtown condos, or multigenerational family homes. That knowledge allows them to recommend furniture that suits both your lifestyle and the spaces where you live.
To learn more about Where La-Z-Boy Furniture is Made, take a look at this article.
Wide Selection of Furniture
La-Z-Boy offers one of the broadest selections of sofas, sectionals, recliners, loveseats, and accent chairs in Eastern Ontario. This variety makes it possible to compare different frame styles side by side, whether you are looking for a traditional rolled-arm sofa or a sleek, modern sectional.
Beyond the living room, the showrooms also feature dining sets, bedroom furniture, and home décor, allowing you to furnish your entire home in one place. The depth of selection ensures that whether you are furnishing your first apartment or designing your dream home, there are choices to match your taste, budget, and lifestyle.
Customization Options
Unlike many retailers, where you choose from what is on the floor, La-Z-Boy allows you to personalize your furniture. With more than 800 fabric and leather choices, you can select upholstery that reflects your style, from stain-resistant performance fabrics for busy families to high-grade leather for a classic look.
Cushion options, welt trims, and wood finishes allow you to fine-tune details, while functional upgrades such as power reclining mechanisms, adjustable headrests, and lumbar support give you control over comfort. This level of customization ensures that your furniture is not only beautiful but also uniquely suited to the way you live.
Michelle highlights the impact of this flexibility. “Customization turns furniture into something personal. When clients see that they can choose the fabric, the comfort level, and even add features, they feel confident knowing it will suit their home perfectly.”
To learn more about Custom Furniture at La-Z-Boy, take a look at this article.
Special Comfort Features
La-Z-Boy has built its reputation on innovation in comfort. Recliners and sofas include exclusive patented features that you cannot find elsewhere. These include the independent reclining back, the three-position locking footrest, and the four-sided unibody frame. Together, these ensure smoother operation, longer durability, and greater comfort.
Some models also include advanced upgrades such as heat, massage, or built-in USB charging, making them both comfortable and convenient for everyday life. These features are not gimmicks, but they are part of what has made La-Z-Boy furniture a household name for decades.
To learn more about The Exclusive Features Found in La-Z-Boy Recliners, take a look at this article.
Warranty and Protection Plan
Every purchase is backed by a Limited Lifetime Warranty covering the frame, springs, and reclining mechanism. This warranty is one of the most comprehensive in the industry and is a major reason customers choose La-Z-Boy with confidence.
For even greater peace of mind, Ottawa, Gatineau and Kingston locations offer an exclusive five-year extended protection plan. This covers accidental damage, everyday wear, and structural issues, ensuring that your investment is protected well beyond the standard warranty. For families with kids, pets, or high-traffic living rooms, this coverage adds long-term security and reassurance.
La-Z-Boy partners with Flexiti Financing to make it easier to invest in quality furniture without paying the full amount up front.
With instant approval and flexible monthly payments, Flexiti allows you to customize a payment plan that works with your budget, including 0% interest for up to 36 months with equal monthly payments. Once approved, financing can be applied to any future purchases in-store.
To learn more, visit our Furniture Financing guide.
What's It Like Visiting Our Furniture Stores in Ottawa, Gatineau & Kingston?
For many customers, the decision to buy furniture is just as much about the process as it is about the product. At La-Z-Boy Ottawa, Gatineau and Kingston, the in-store experience is designed to be welcoming, personalized, and easy to navigate, whether you are shopping for a single recliner or designing an entire living room.
Michelle describes the approach. “The showroom is where clients discover what truly fits their lifestyle. It’s not only about looks. We focus on comfort, scale, and how the furniture supports them so they leave knowing they’ve made the right choice.”
Preparing For Your Visit
Before stepping into a showroom, it helps to come prepared. Bring room measurements so consultants can recommend pieces that will fit properly. Photos of your space are also useful because they allow staff to better understand your style, layout, and existing furniture.
What’s more, thinking ahead about how many people will use the furniture or what purpose the room serves will help narrow down the right options more quickly.
To learn more about Measuring Your Space, take a look at this article.
What to Expect in the Showroom
When you arrive, you will be greeted by a consultant who asks simple questions like:
- “What type of furniture are you looking for?”
- “Do you prefer fabric or leather?”
- “What brings you in today?”
From there, you will be guided to test different frames. Consultants look beyond style and focus on whether the furniture fits you correctly. A proper fit means your feet rest flat on the floor, your knees are at a natural 90-degree angle, and your head sits comfortably against the back cushion. This level of attention ensures you are not only choosing furniture that looks good but also furniture that supports you every day.
If you are not ready to make a decision right away, consultants can send detailed product information by email so you can review it at home.
To learn more about How to Get Fitted For a La-Z-Boy Recliner, take a look at this article.
Accessibility and Comfort
La-Z-Boy showrooms are fully wheelchair accessible, with wide layouts that make it easy to navigate. Wheelchairs are also available for customer use. For elderly customers or those with mobility needs, consultants often recommend power recliners or lift chairs that are easier to operate.
During quieter times of day, or upon request, the team can arrange private or after-hours appointments. This option was introduced during the pandemic and remains available for customers who prefer a quieter or more personalized experience.
To learn more about What It’s Like to Shop for Furniture at La-Z-Boy When You Are Elderly, take a look at this article.
What Living Room Furniture Styles Are Available?
When shopping at La-Z-Boy Ottawa, Gatineau, and Kingston, customers often want to know what design styles are available. La-Z-Boy is known for comfort, but it also offers a wide range of styles that fit traditional, modern, and transitional homes. The goal is to make sure your furniture doesn’t just feel good but also complements your space.
Michelle explains, “When clients walk through the showroom, they’re often surprised by the variety of styles we carry. They expect recliners and sofas, but they don’t always realize how many modern, classic, and casual looks can be customized to match their home.”
Four Core Style Collections
La-Z-Boy organizes many of its designs into style collections that make it easier for customers to find pieces that match the overall look and feel of their home. These collections simplify the shopping process by narrowing down choices based on aesthetics and lifestyle, while still leaving room for customization.
- Classics Revisited: This collection focuses on timeless silhouettes, structured frames, and elegant tailoring. Think of rolled arms, button-tufted backs, and traditional shapes that never go out of style. These pieces are ideal for homeowners who prefer a more formal living room or who want furniture that blends with heritage-inspired décor.
- Modern Retreat: Designed with contemporary living in mind, this collection features sleek lines, geometric accents, and smooth finishes. Clean track arms, minimal stitching, and bold fabric choices give these pieces a refined and updated look, perfect for modern condos or open-concept homes.
- Family Favourites: Built with busy households in mind, this collection emphasizes durability and comfort. The frames are designed for everyday use, and many models feature stain-resistant performance fabrics or deeper seating for relaxed lounging. These pieces are popular for family rooms where durability is just as important as style.
- Comfortably Casual: This collection captures a relaxed, inviting atmosphere with soft cushions, layered textures, and approachable designs. Oversized chairs, pillowy sofas, and versatile sectionals make this line ideal for cozy spaces where comfort is the top priority.
Each collection includes a variety of sofas, sectionals, recliners, loveseats, and chairs, giving customers the ability to coordinate their entire living room around one style.
The collections are not rigid categories but starting points, and with La-Z-Boy’s customization program, you can adapt any frame to better suit your home. To learn more about the Furniture Styles at La-Z-Boy, take a look at this article.
How Do I Pick the Right Living Room Furniture?
Choosing the right furniture for your living room depends on your space, lifestyle, and the way you want the room to feel. At La-Z-Boy Ottawa, Gatineau and Kingston, the variety of options makes it possible to design a room that is both functional and comfortable.
Whether you are looking for a classic sofa, a family-friendly sectional, or a recliner that fits you perfectly, the process starts with understanding how each piece works in your home.
Michelle often begins with a simple question. “I ask clients how they actually live in their space. Do they entertain often? Do they want everyone to have a spot to lounge? Or do they prefer a cleaner, more classic look? Their answers usually point us directly toward the right furniture.”
Sofas and Loveseats
Sofas remain one of the most versatile choices for living rooms of any size. They can be stationary or reclining, come in multiple widths, and can even be designed as sofa sleepers for guests.
Loveseats are a smart companion piece, particularly in smaller rooms or when you want to balance a sectional or larger sofa. Both options are highly customizable in fabric, leather, and cushion comfort.
If you’re interested in seeing our Top Selling Sofas or Top Selling Loveseats, take a look at this article.
Sectionals
For households that want plenty of seating, sectionals are often the best solution. They can be built in L-shaped or U-shaped configurations to fit open-concept layouts or large family rooms. Some sectionals also incorporate chaises, recliners, or sleepers, making them as practical as they are inviting.
Michelle often recommends sectionals for families. “Sectionals are ideal for homes where everyone wants to gather in one spot. They help define a space and create a cozy, connected atmosphere.”
If you’re interested in seeing our Top Selling Sectionals, take a look at this article.
Recliners and Accent Chairs
La-Z-Boy is famous for recliners, and they remain a staple for many households. Customers can choose between manual recliners, power recliners with adjustable headrests and lumbar support, wall-hugger models that save space, and lift chairs designed for easier mobility.
Fit is crucial with recliners. Consultants look for three key things:
- Feet resting flat on the floor.
- Knees at a natural 90-degree angle.
- Head comfortably supported by the cushion.
Accent chairs and swivel chairs round out the seating options, often serving as statement pieces or flexible seating that can move around as needed.
If you’re interested in seeing our Top Selling Recliners or Top Selling Accent Chairs, take a look at this article.
Matching Furniture To Your Space
No matter what style you choose, it is important to make sure your furniture actually works within the room. Before shopping, measure the length, width, and height of your space, as well as doorways and staircases. Bring these details, along with photos, into the showroom.
Consultants can then use La-Z-Boy’s 3D room planning tool to show how different sofas, sectionals, or recliners will look in your space. This helps ensure your new furniture complements the flow of your room instead of overwhelming it.
Michelle adds, “Sometimes people fall in love with a sectional on the showroom floor, but when we plug it into their room plan, they realize a sofa and loveseat work better. Taking the time to measure and plan avoids disappointment later.”
To learn more about Living Room Furniture Placements, take a look at this article.
Do You Need Interior Design Services?
Sometimes a shopping trip starts with a single item, such as a sofa or recliner, but as you browse, you realize the whole room could use a refresh. That is when La-Z-Boy’s complimentary interior design services can help.
Offered at the Ottawa, Gatineau and Kingston locations, this program gives you personalized attention from a professional designer who will guide you through every step of creating a space that reflects your style and needs.
Michelle explains, “A lot of clients come in thinking they only need one piece. Once we start talking, they realize they want a room that feels complete. That’s where the design service comes in. We help them see how everything can work together.”
How the Process Works
- Meet with a Designer: After your initial visit with a sales consultant, you will be connected with one of our interior designers. This meeting can happen in-store or at your home. In-home visits are especially useful because the designer can see your space firsthand and bring swatches, samples, and ideas that fit your room.
- Creating the Plan: Based on your style preferences and functional needs, the designer will build a detailed floor plan and a 3D model of your room. The plan includes furniture placement, fabric choices, colour palettes, and décor suggestions so you can clearly see how everything will come together.
- Review and Adjust: You will sit down with the designer to go over the plan. This step is all about collaboration. If something does not feel right, the designer will adjust it until the room reflects your taste and comfort. As Michelle often says, “It’s your home and your money, so you should love every detail before moving forward.”
- Placing the Order: Once the design is finalized, your order is placed. Custom pieces may take longer to arrive, but the design team will keep you updated throughout the process so there are no surprises.
La-Z-Boy also has an interior design contest that you can enter to win up to a $400 dinner gift card. To learn more, take a look at our contest page.
Using La-Z-Boy’s interior design services removes the stress from furnishing a room. Instead of guessing whether a sofa, sectional, or recliner will work, you receive a personalized plan that shows how every piece fits together. The result is a space that is comfortable, stylish, and designed just for you.
To learn more about what to expect when working with an interior designer at La-Z-Boy, take a look at this article.
La-Z-Boy Recliner Delivery or Pick-Up?
At La-Z-Boy Ottawa, Gatineau and Kingston, customers not only get high-quality furniture but also reliable delivery and service.
Racha adds, “Our customers really value that we’re with them from start to finish. From choosing the right piece to making sure it’s delivered and set up properly. That extra care makes a big difference.”
Delivery Options
Once you’ve chosen your La-Z-Boy recliner, the next decision is whether you’d prefer to have it delivered or pick it up yourself.
La-Z-Boy offers white glove delivery service for customers in Ottawa, Kingston, and Gatineau. This premium service includes in-home setup and placement, so you can enjoy your new recliner without having to lift a finger.
Delivery within these regions starts at $129.99. For homes outside these areas, out-of-town delivery is available for $169.99.
If you're replacing old furniture, additional services are available. For $25 per item, our team can help move furniture to another room or curbside. If you need help disposing of old pieces, La-Z-Boy can take them to a local landfill for an added $50 per seat.
Delivery teams also take care to protect your floors and walls and will ensure the recliner is properly assembled before they leave.
P{ick-Up Options
If you’d prefer to transport your recliner on your own, free warehouse pick-up is available at our Cyrville or Kingston warehouse locations. This is a cost-saving option for customers with access to a suitable vehicle and helps with lifting.
Many recliners come apart in sections, making it easier to load and transport them in an SUV, van, or truck. If you’re unsure whether your vehicle can accommodate your purchase, our team can guide you on what to expect at pick-up.
Whether you choose delivery or pick-up, our team is here to make the process as smooth and convenient as possible. For more information on preparing for delivery or pick-up, visit our delivery services page.
To learn more about our delivery services, read this article.
What's Next?
You now have all the knowledge necessary to make a more informed decision when shopping for La-Z-Boy furniture. Shopping at La-Z-Boy guarantees you’ll receive high-quality products, personalized service, and a wide range of options to make your home comfortable and stylish.
If you’d like to browse our furniture selection in person, visit one of our La-Z Boy Ottawa, Gatineau and Kingston stores today or schedule a visit online before coming in.
Our sales consultants are always eager to lend a helping hand. Not only are they trained in knowing the large variety of furniture offered at La-Z-Boy, but they are also experts in furniture fitting and design.
You can also take advantage of our complimentary interior design services to see how our living room furniture could fit in your home.
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